Contact Us
If you wish to contact Raileasy for comments, complaints, suggestions, general enquiries or for information on your booking, you can reach one of our friendly customer service team through: email, mail and telephone.
By Email
If you want to amend or cancel your booking please complete our online refund application form HERE
For comments, suggestions and enquiries, please email us at admin@raileasy.co.uk
By Phone
For general journey planning information please contact our UK based call centre on 0906 2000 500. Calls are charged at £1.02 a minute from UK BT landlines. Please note we do not take bookings by phone.
For issues relating to existing bookings please phone 0208 989 3437 (Mon-Fri 09:30-17:00). Outside these hours please call 0871 512 2002. Calls to this line are charged at the National Rate of 10p/minute.
PLEASE NOTE: These charges apply for calls from BT landlines, costs from other networks and mobiles may vary. Telephone lines are open 0700-2000 Mon-Fri and 0800-2000 Sat/Sun and Bank Holidays. If you call these numbers outside of opening hours you may still be charged.
By Mail
Please contact us at the following address (for suggestions & complaints only):
10 Station Parade
High Street Wanstead
London
E11 1QF
Refunds And Amendments
Use our online refund application form here
Company Information
raileasy.co.uk is a trading name of Ferries Trains Planes Limited.
Ferries Trains Planes Limited is a company registered in England (with company registration number 3067728). Our registered office is at:
10 Station Parade
High Street Wanstead
London
E11 1QF
European Commission’s Online Dispute Resolution
There is a new online platform for dispute resolution at http://ec.europa.eu/odr